Zeph (surlygrrrly) wrote in foranimals,

From the Horses' Mouths...

A friend of mine wrote to The Body Shop and Bath and Body Works to inquire about the vegan-friendliness of their products. Here are their responses:

From: CustomerCare@Bodyshop.com
Sent: Tue, 8 May 2007 12:19 PM
Subject: RE: Product Information/112283-08R

Dear Customer,

Thank you for your email. The Body Shop(r) is not a vegetarian or vegan
company. However the vast majority of our products contain no animal
derived ingredients.

We aim to avoid the use of animal-derived ingredients wherever possible
and specify non-animal ingredients whenever there is a choice. All our
soaps, for example, use a vegetable base rather than the commonly used
animal-fat base.

Gelatin, beeswax, honey, milk, shellac and lanolin are the only product
ingredients knowingly used by The Body Shop(r) which do not comply with
the most current definition of Vegan. Where synthetic forms or
derivatives of these materials are available, such as lactic acid, these
are always specified for our formulations.

Please know that all product ingredients are posted online at
www.thebodyshop.com. Once you have clicked on the product you are
interested in, select the "All Ingredients" tab found below the product.

I hope you find the level of service provided to you via this
correspondence satisfactory. If you are not satisfied please feel free
to contact me at, 1-800-263-9746 ext 5667.



US Care Center Admin Team 

From: BBWCustomerRelations@bbw.com
Sent: Tue, 8 May 2007 9:45 AM
Subject: Case 1375628

Case # 1375628

Dear Customer,

We appreciate you taking the time to write us in regards to our policies, services and products. We value your inquiry and your interest in Bath & Body Works and The White Barn Candle Co.

Vegan & Kosher Statement:
None of our products are made to be classified as Vegan.  The customers can look up the ingredients to see if the products fit their interpretation of Vegan, because some are more strict than others, but the bottom line is that we don't specify to our vendors that any of our items need to be made to any definition of Vegan - same with Kosher.
Thanks again for contacting us. We hope you will continue to enjoy your favorites from Bath & Body Works and The White Barn Candle Co. If we can do anything else for you, please feel free to reply to this e-mail (please do not change the subject line) or call us at 1-800-395-1001.


Lu Ann Ray

Lu Ann Ray
Customer Relations Representative

I love how Bath and Body says, "We hope you will continue to enjoy your favorites from Bath & Body Works and The White Barn Candle Co."  If I am concerned about the contents of your products and you did not reassure me, do you really think I'll continue buying anything from you? Jeez...

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